• Journal of Internet Computing and Services
    ISSN 2287 - 1136 (Online) / ISSN 1598 - 0170 (Print)
    https://jics.or.kr/

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Search: "[ keyword: Contact Center ]" (1)
  1. 1. A Study on the Automatic Monitoring System for the Contact Center Using Emotion Recognition and Keyword Spotting Method
    Won-Jung Yoon, Tae-Hong Kim, Kyu-Sik Park, Vol. 13, No. 3, pp. 107-114, Jun. 2012
    10.7472/jksii.2012.13.3.107
    Keywords: Emotion Recognition, Keyword Spotting, Contact Center, Automatic Monitoring System